A lot of the support questions require generic answers, like how the asynchronous judging system works. To make it easier for users to quickly have their questions answered, I've implemented a knowledge base add-on. This knowledge base includes answers to some common questions; more questions/answers will be added with time. The base can be accessed from a pop-up on the Home page, or at this separate page: https://cascadecommons.haash.io/questions. - Tanush